Support
Frequently Asked Questions
How does TrashPanda work?
TrashPanda scans your Mac for temporary files, caches, and other safe-to-delete data that accumulates over time. It provides category-based cleaning options with different priority levels to help you reclaim storage space safely.
Is it safe to use?
Yes! TrashPanda only targets temporary files, caches, and logs that are safe to delete. It includes a dry-run mode so you can preview what will be cleaned before making any changes. The app follows macOS security best practices.
Why does it need Full Disk Access?
Full Disk Access is required to clean system-level caches and temporary files that help reduce "System Data" storage. This permission is used solely for file deletion and scanning - no file contents are read or transmitted.
What macOS versions are supported?
TrashPanda supports macOS 13.0 (Ventura) and later versions. The app is optimized for both Intel and Apple Silicon Macs.
How often should I use TrashPanda?
This depends on your usage, but generally monthly or when you notice low storage space. Developer users may benefit from more frequent cleaning due to build artifacts and caches from development tools.
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Response Time: Usually within 24-48 hours
App Store Reviews: We monitor and respond to App Store reviews
System Requirements: macOS 13.0 or later